Nomadix Cloud - One Place for All Your Places

Monitor your most valued assets …

and elevate your guests' experience.

The Nomadix Cloud was created with the vision of having a unified solution that not only elevates the guest experience, but also simplifies the management and support of a property's network. Coming together as a fully integrated suite of tools, the Nomadix Cloud is designed to be deployed and scaled from one to many thousands of properties. Managed Service Providers, hotel brands, and hotel owners can benefit from the flexibility, reliability, and scalability that the Nomadix Cloud Platform offers.

Guest HSIA Portal

The Nomadix Cloud offers a fully customizable, template-based portal that can be white labeled for any property, brand or managed service provider (MSP). When it comes to accessing the Internet, hotel guests expect easy, secure access, and consistency across the brand. The Nomadix Cloud Portal was designed with all three in mind:

Access Plans

Working in tandem with the Nomadix Service Engine (NSE), the portal supports a full range of access plans. Subscriber flows can be configured as a single page click or multiple pages, depending on the desire for data collection or multiple authentication steps.

Multiple levels of tiered access and the ability to offer both free and paid plans simultaneously increase flexibility and choice for all stakeholders — the guest, brand, owner, and MSP.

Authentication Methods

A multitude of local and centralized authentication methods are available, including Hotspot 2.0 powered by Global Reach, making it simple to address the unique needs of any hotel, brand, or MSP.

Authentication flexibility is one of the Nomadix core capabilities and is backed with consistent, secure JSON/ReST API's to make the Nomadix Cloud HSIA Engine a flexible, scalable solution that can support virtually all property types.

Flexible Templates

Nomadix Cloud templates may be revised to accommodate the needs of any brand or independent hotel. The guest interface including the text, layout, service plans, and flow can all be easily changed globally or per site, with a few simple clicks. Customers also have the option of supporting and utilizing their own templates.

Templates can be easily updated to address brand standard updates, template flow revisions and layout variations. Templates can be fully internationalized and localized. Any number of languages are easily enabled. Languages and translations can be set globally, and can even be overridden per property when managing multiple sites.

Management and Reporting Dashboard

Network visibility and the ability to take corrective action before a guest is affected are key to increasing guest satisfaction. The Management and Reporting console is a unified dashboard through which all operational management, monitoring and reporting tasks are performed. This easy to navigate dashboard offers varying access levels and controls to monitor and configure supported network systems in real time.

Nomadix Service Engine Gateway

As the on-premise portion of the Nomadix Cloud solution, the gateway is the front line in the creation and support of the hotel network. The gateway enables hotel operators to truly control and enhance the guest experience by supporting and enforcing multiple onboarding and authentication methods and by implementing a full bandwidth management suite that ensures guests and conferences get the bandwidth they demand.

Roles-based Access

User accounts can be configured to allow varying access levels for front desk personnel, MSPs and owners. Access is constrained so each login is appropriately limited in data that can be viewed and actions taken based on the credentials provided.

Status and Reporting

Status of external integrations systems such as the PMS server, current and active subscriber counts and bandwidth usage are all tracked and reported. Configuration status of system hardware components, including access points, switches and gateways is also accessible.

System alerts can be sent via email to stakeholders such as front desk personnel, engineers, or MSPs, ensuring issues are known and can be addressed, often before becoming guest-affecting. Trouble tickets can be created, tracked and resolved from the dashboard.

Customizable reports on usage, throughput, enrollments, and more are available, all of which can be generated on the spot, or emailed automatically.

3rd Party Portal Integration

Reporting and status information can be easily imported into existing 3rd-party portal and reporting solutions.

Conference Room Scheduler

The Nomadix Cloud Conference Room Scheduler provides easy-to-use tools that give IT managers and internal and external conference organizers the capability to configure conference access and bandwidth solutions appropriate for their event, taking this burden off the MSP.

The Conference tool allows conference creation and editing based on the needs of the different conferences. Different conference spaces at a site can be set-up and managed at the same time. The calendar shows upcoming, current, and past conferences.

Different access levels and bandwidth controls of the conferences allows priority and limitations of not just the bandwidth but also the number of devices that can share a conference.

Conference reports can be generated during a conference or once a conference has ended. The dashboard to quickly see the current conferences and utilization during the conferences.

Nomadix Service Engine Gateway

Load Balancing

The Load Balancing feature automatically sends user traffic to the back-up circuit if the main circuit goes down. The Load Balancing feature also allows multiple ISP connections to be aggregated to distribute the user load across connections. The optional High Availability Module adds further redundancy.

Reliably facilitating over 5 million connections per day image

Reliability

Facilitating over 5 million connections per day, Nomadix patented gateway technology has become the de facto industry standard in the hospitality space. In addition to increasing the reliability of the network, installing a gateway at the network edge ensures reduced latency and enables faster, more reliable on-boarding and connectivity. In fact, tests prove that having a Nomadix gateway on site results in increased guest satisfaction scores.

Security

The Nomadix gateway creates a separate network securing the back of house network from guest traffic. Features like session rate limiting and the fact that the majority of guests are automatically translated reduces threats automatically, simply by including the gateway in your network. In addition, personal information is not stored locally to keep guest information secured. The use of an embedded OS also limits the security risks.