Email Support
Call Support
Toll free:
Americas:
Rest of the world:
Nomadix recognizes timely technical support and software upgrades are vital to our customers. Every Nomadix licensee is entitled to our best-effort support. Our variety of support channels and resource documentation has been tailored to fit your needs in a responsive service partner.
Email Technical Support
Email assistance available worldwide. Please include a detailed description of your technical issue and the best method for contacting you.
Telephone Technical Support
Level I & II Technical Support – Available 24/7
Toll free: +1 888 666 2349*
Rest of the World: +852 3793 5376
Level III Technical Support*
Toll Free: +1 888 666 2349*
USA: +1 818 575 2590
*M-F, 6 a.m. - 5 p.m. Pacific
Support Policy
We believe in responsive support for our clients and adhere to a one-hour callback policy on critical issues during standard business hours.*
For off-hour support needs, we offer a 6 to 8 hour response time.
*M-F, 6 a.m. - 5 p.m. Pacific
Software Maintenance
We diligently work to release software upgrades and revisions as they become available.
How-To Documents
Access detailed how-to documents that provide trouble-shooting tips and product information.
Hardware Replacement
Premium hardware replacements are shipped next business day. International orders are expedited as available.
Contact Support
I just wanted to relay to you what a pleasure it was working with Debbie, she was a tremendous help and a total professional. I look forward to working with her again. Her patience and understanding were greatly appreciated during her time dealing with me. A true professional and an asset to your company. This was my first dealing with Nomadix Support Technician and they are definitely already in my top five thanks to my experience with Debbie.
— Ron W. Bedoya, Miraval Resorts Arizona
Thanks for getting back to me. I actually was on the phone with Debbie for over an hour and she dug pretty deep into it and found a problem with the host circuit IP. As always, Nomadix support coming up huge. Thank you for the help.
— Mike Iorio Jr., DCI - Design Communications | VCore
Thanks for all of your help — you went above and beyond while supporting our efforts for the implementation here at Princess Cruises. Many issues were uncovered and overcome with your assistance. I just wanted to say wanted to say Thank You.
— Bill Spears, Princess Cruises
Your support team came through - Thank you for the outstanding response!
— Shawn Clark, Sea Island Resort
Technical Support is fantastic! Very knowledgeable, very friendly, very prompt … Thanks again.
— Brandon Taugner, Sheraton Hotels & Resorts
Support Tools
Nomadix provides extensive technical support documentation to equip you with resources to evaluate, compare and determine how to adequately take advantage of the features offered in our network appliances.
Hands-On Training Course
Nomadix offers a one of its kind hands‑on product training session at its headquarters. During this 2‑day course detailed instruction and hands‑on training gives a complete understanding of the Nomadix Service Engine (NSE) and how to configure the Access Gateway (AG) or Edge Gateway (EG) for deployment.